A third of replacements parts (33%) is purchased by car owners directly in various shops and markets, and online. The source
of the remaining two thirds of parts and components (67%) is car servicing shops where the part is subsequently replaced. The
following spare parts are much less likely to be purchased by car owners on their own: engine and cooling system components, fuel system components (carburetors, nozzles, hoses, etc.), suspension components (shock absorbers, springs, etc.), as well as car body protection parts (seals, wheel arch liners, etc.), all of which are normally purchased at a servicing center. The parts most frequently bought by car owners themselves are lighting components (light bulbs, lamps, etc.), windshield wiper blades, air and cabin filters, and spark plugs.
Car owners do over half (56%) of their shopping at independent and chain-certified auto part shops. It was the traditional brick-and-mortar points of sale (shops and automotive markets) that were hit the worst by the quarantine: consumers were forced to shop for spare parts online.